Refund policy
All sales are final
We don't offer refunds or exchanges, so please check your phone model and the design before you order. Not sure which iPhone you have? WhatsApp us before you order and we'll help you pick.
Defective, damaged or wrong items
If your order arrives defective or damaged, or you receive the wrong item, message us on WhatsApp at +961 71 903 210 within 48 hours of delivery with your order number and a photo of the item.
Once we confirm the problem, you choose:
- An exchange for the same item, or another design at the same price, or
- A full refund for that item.
We arrange the pickup with BestWay at no cost to you.
What isn't covered
- Choosing the wrong phone model at checkout
- Changing your mind about a design or color
- Normal wear, like small scratches or the slight yellowing clear cases get over time
- Damage that happens after delivery
- Problems reported more than 48 hours after delivery
- Free gifts, like the charger wrap
How refunds are paid
Approved refunds are paid in cash or by Whish within 7 business days after we receive the item back.
Cancelling an order
You can cancel for free before your order is handed to BestWay. Reply to our WhatsApp confirmation message, or message us on 71 903 210.
Contact
WhatsApp: +961 71 903 210
Email: coveo.lb@outlook.com
Coveo, Zalka, Lebanon